FAQ
Store General
Can I pay by credit card?
Yes. We accept VISA, MasterCard, JCB, and other major cards. If you try to purchase with a card that cannot be used, an error message will appear, so please consider using an alternative method.
Can I change the payment method after purchasing an item?
We are sorry, but we cannot change the payment method after purchase. If you have any questions, please contact us before purchasing.
Will my card details be stored in the store?
No. We do not store your credit card information. We use Shopify's secure payments system. See our privacy policy for more information.
mask
About size
Width: approx. 12.5cm (longest) Height: approx. 10cm (folded in half). The size is similar to commercially available adult 3D masks.
Can I return it?
We are sorry, but as these are hygiene products, made-to-order products that are tailored after your order is placed are not eligible for return.
Can it be used by people with hay fever?
Yes, it has filters for pollen and droplet protection.
International Shipping
I live overseas. Can I purchase it?
Yes, you can purchase using internationally issued cards and various payment methods.
Can I ship to an address in Japan?
Yes, it is possible. If domestic shipping fees differ, we may ask for your cooperation regarding customs duties, shipping fees, etc.
Are there customs duties?
This varies depending on the country or region. If any charges occur, the customer will be responsible for them.
Payment/Shipping & Returns
Shipping Policy
Please see our shipping policy .
Return and Refund Policy
Please see our returns and refunds policy .
terms of service
Please see our Terms of Use .
If the problem persists, please contact us via the contact page .
We will usually reply within 1-2 business days.