Description based on the Specified Commercial Transactions Act

Business information

Distributor

Peaceney LLC

Operations Manager

Konno Heiwa

location

4-24-3 Akatsutsumi, Setagaya-ku, Tokyo 156-0044

telephone number

03-6265-7788

email address

info@psling.net

Required fees other than the sales price and product price

Sales price

All prices include tax .

Required fees other than the product price

Domestic: None / Overseas shipping: Overseas shipping fees and local taxes

Payment method and timing

• Credit card payments: Payment will be made according to the closing date of your card company.
• Seven-Eleven payment and convenience store payment (domestic only. Not available for orders from or shipped overseas): When paying in-store.

Delivery time and method of the product

Delivery time

Immediate delivery to 2 weeks (Miniature production: 6 to 12 months)

Delivery method

Domestic: Yamato Transport (Nekoposu/Compact/Takkyubin etc.) / Overseas: EMS/International Takkyubin

Returns, defective products, cancellations, and return deadlines

1. Returns due to customer convenience

If you wish to return an item for any of the following reasons, please check the conditions below.

• The product image was different
• I ordered the wrong product/quantity
• Other customer needs

*We do not accept exchanges due to customer convenience (please purchase a new item after returning the item).

1. Returns accepted within 10 days of receiving the product
2. Return shipping costs: Customer's responsibility
3. Please return the product in the same condition as when it arrived (including accessories, labels, tags, and packaging materials).
4. Name-engraved products (whether paid or free) and custom-made products cannot be returned.
5. Used products cannot be returned.
6. Please use a trackable courier service for returns. Please be sure to record the shipping number (postal or email delivery is not acceptable).

2. Returning or exchanging defective products

We accept returns and exchanges in the following cases:

• I received a different product than what I ordered
• Damaged products/initial defects
• Other issues

1. Returns accepted within 10 days of receiving the product ( within 5 days for defective products)
2. Exchanges for other products are not possible. We will only exchange the same product for a good one.
3. Returns are not accepted more than 30 days from the date of purchase.
4. Return shipping costs: We will cover the cost. Please use a collect-on-delivery shipping service.

Refund Policy

Once we receive your returned item, it may take several weeks for your refund to be processed. This depends on your payment method.

1. Credit card : Debit or refund via your card company. Please check with your card company for details.
2. Other payment methods: After confirming the return, we will notify you of the refund amount by email and issue the refund by bank transfer where applicable.